• What is BoutiqueHertiers?

BoutiqueHertiers is a specialized online store offering second-hand luxury handbags. We guarantee that all our items are 100% authentic, verified by luxury goods experts.

• How do I know the handbags are authentic?

We guarantee the authenticity of all our bags. They are verified by luxury goods experts. If a customer can prove, through an accredited expert from the original brand, that a bag is counterfeit, we will provide a 300% refund of the purchase price upon receipt of the product.

• How do personal inquiries work?

To make a personal inquiry, fill out the information on our inquiries page. Our experts will search the market based on your criteria and strive to match all your expectations. We will offer you an unbeatable price for the specific handbag you are looking for.

• Can I return a handbag if I change my mind?

No, we do not accept returns. Customers are fully responsible for ensuring the product meets their expectations before making a purchase. Please carefully review all product details and images.

• What if the item I receive is not as described?

We ensure that every item is thoroughly inspected and accurately described to match the photos provided. If you find that the item condition differs from what was described, please contact our customer service.

• What is your CASHBACK warranty policy?

We offer a CASHBACK warranty. If the item remains in the same condition as it was when received, customers can receive up to 80% CASHBACK within 60 days of receipt after an expert evaluation. If the condition is worse, a revised offer will be provided, which the customer can accept or refuse. If refused, the item will be returned to you.

• How do I make a CASHBACK warranty claim?

To make a warranty claim, contact our customer service team via the "Contact Us" section, providing your order number and claim details.

• Who pays for the shipping costs in the warranty process?

Customers are responsible for all shipping costs related to the warranty process.

• How should I package the item once my claim is accepted?

Detailed packaging instructions will be provided via email when you contact our customer service team for a warranty claim. Proper packaging is essential to preserve the item's condition during transport.

• How can I contact customer service?

You can reach our customer service team via email or phone. Please include your order number and a detailed description of your inquiry.

• What should I do if I have more questions?

If you have any additional questions or need further assistance, please contact our customer service team. We are here to help!

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